Frequently Asked Questions for Samsung Air Source Heat Pumps

We have listed some of the more frequently asked questions below regarding air-source heat pumps.  Please browse through them.

what is COP?

 

It stands for Co-efficient of Performance. This is used to measure the energy efficiency of a heat pump system. For example - a COP of 3.5 indicates that for every kW of energy input to the air-source heat pump it will deliver 3.5kW of energy output in the form of heat, which means an efficiency of 350%!

how often do I need to have maintenance servicing for my air-source heat pump?

A yearly inspection of the installation is recommended for optimal operation and efficiency. Main inspection points will involve water pressure, control box and checking the valves. An inspection will take a couple of hours.

is it easy to add solar heating later?

It's possible to add solar heating later, however you must choose a solar-ready model of a DHW (direct hot water) tank.

what kind of installation disruption will I face when installing an air-source heat pump?

Because the units are light and compact, this will save on installation labour time and costs. If you are replacing the heat source of existing UFH heating, you can probably use the existing connecting pipework.

can an air-source heat pump produce instant domestic hot water?

No, it has a storage tank for hot water, so it takes time for this to heat up - however, the temperature of the water is maintained automatically at the required temperature so you can enjoy a hot shower anytime!

can I take a hot shower and use the air conditioning at the same time?

Yes, the hot water used for your shower is stored in the DHW tank. The temperature of the water is maintained at what is required all year round.

how easy is it to install additional air conditioning after installing an EHS system?

It is fairly easy to do this. The installer will have to disconnect the existing refrigerant piping in order to be able to add the additional piping required for the new air conditioning.

what happens if I want to complain?

In the unlikely event of a complaint or dispute that is unresolved firstly with your supplier. Hopefully they will be a member of RECC (Renewable Energy Consumer Code), as RECC can mediate and adjudicate in matters relating to Air Source Heat Pumps only. Please visit the RECC website for further information.